SHOP FAQ

1. Return Policy

No refunds are given, but product exchange (same product) is allowed if the product arrives damaged. Please do contact me ASAP if your order is damaged upon arrival.

2. Will my order be tracked?

Yes. All shipping options offer tracking via NzPost's tracking tool. Link below:

Track your order

3. Do you ship internationally?

Unfortunately, I am only selling my products within New Zealand & Australia only. I hope to grow more in the future to do so!

4. How long does it take for my order to get to me?

Orders get processed within 1-3 days depending on what you have ordered. Typically, orders get to the customer after 1-2 weeks. Expect some minor delays from the courier during the holidays.

5. Do you take custom orders?

I currently do not take custom orders. However, I am open to future product suggestions. Please refer to the Custom Request page for more information.

6. Can I cancel my order?

There is a 12-hour window for cancellation. Any orders made beyond the 12-hour period will be processed and shipped according to my standard shipping processes. I trust that all of my customers are shopping wisely and responsibly.

7. How do you price your products?

I based my pricing on the following:

• Materials - If the product contains more colours and details then it would be more expensive than my regular price which is $17 - $20. Any product containing resin also costs more as UV resin is expensive.
• Time spent - The majority of my products are handmade. Some products require extra time and effort to be made.

8. Got a question that wasn't answered?

Message me on any of my social media pages (Instagram, Facebook, Tiktok) @tinycutestuffsnz or email me at tinycutestuffsnz@gmail.com